CLEANING SERVICES

We offer three types of cleaning service. standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A deep clean which is a more thorough clean which we recommend if your house hasn’t been cleaned professionally in the last three months. We can also offer you move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cabinets. We can also offer you extra cleaning services.

All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. That way you can be confident that all of the tasks have been completed to the highest standard.

No problem. Please contact us to provide you with more information on how to go about this.

This varies from home to home. Not only does the size of the home affect the time it takes to clean, but also the condition. Please use the following table to get an idea of what it may take. The actual time it takes to clean your home may be shorter or longer.
1 Bed/1 Bath – 1 Hour
1 Bed/2 Bath – 1 Hour
2 Bed/1 Bath – 1.5 Hours
2 Bed/2Bath – 1.5 Hours
3 Bed/1 Bath – 2 Hours
3 Bed/2 Bath – 2 Hours
3 Bed/3 Bath – 2.5 Hours
3 Bed/4 Bath – 7 Hours
4 Bed/1 Bath – 3 Hours
4 Bed/2 Bath – 3 Hours
4 Bed/3 Bath – 3.5 Hours
4 Bed/4 Bath – 4 Hours

The primary difference between these two types of cleaning is the time the crew spends at your home. On deep cleanings, the crew spends extra time to ensure that especially dirty areas are properly dusted, mopped, polished, or wiped down.
We recommend that our customers choose the “Deep Cleaning” option any time their home has gone for 60 days or more without a regular cleaning. Check our cleaning checklist for a detailed table of what we do for each.

No problem. Please contact us to provide you with more information on how to go about this.

We do. If there are supplies you prefer the cleaner to use, please let us know and leave those out for us.

Every cleaning comes with one kitchen, living room, family room, and dining room by default. If there are additional kitchens, living rooms, family rooms, or dining rooms, these should be considered extra bedrooms on our booking form. If your home has office or den areas that are large enough to fit a bed in, these will also need to be considered as extra bedrooms.

In order to provide you with a high quality cleaning service, we ask you to take a few minutes before the cleaning to pick up personal clothing, toys and other household items. Homekeep is there to clean and not de-clutter and organize, the fewer items the cleaners have to move around the more they can concentrate in actual cleaning. Please remember that Homekeep is there to clean your home. If our cleaners can’t perform their duties because of extreme clutter, then we reserve the right to charge additional fees or cancel the booking.

Yes. You can see them here. If you would like to request something different please contact us.

Our cleaners will not move anything bigger than 25 lbs. In many cases this means sofas, tables, and like items will not be moved. If you would like for us to clean under those items please have them moved before we come.

For safety and insurance reasons, we will not clean any chemical waste, bodily fluids, human or pet feces, vomit, urine and or blood. If a toilet appears to be clogged we will not clean that bathroom and let you know of the problem. Our cleaners may not climb higher than a step stool, prepare meals, provide any pet or children related services, wet wiping light fixtures, putting away dishes & plant care. Also, we cannot use our own vacuum cleaners if there is an insect infestation in your home. We reserve the right to decline a job if we feel that it poses a safety risk to our cleaners.

No you don’t need to be home whilst we clean your house. If you would like to leave the key with a neighbor or somewhere secure then we can collect it. Just add instructions when you make your booking. On your first clean with Homekeep we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn’t always possible. If you are a recurring customer you can also leave your keys with your cleaner and we will keep them secure for your next clean.

Our cleaners will always try to arrive on time for your clean, however please do allow 1 hour to take into account traffic and commute from other homes. We recommend if you need to leave your house for example by 11am that you book your clean for 10:00am to make sure the cleaners are there in plenty of time before you need to leave.

CONCIERGE SERVICES

We charge a flat rate of $30 per hour, with a one-hour minimum. Holiday and weekend rates are 1.5X the original price.

Same day services are on a case-by-case basis. Please contact us to inquire. An extra fee may apply.

Homekeep will pay up to $100 on any charges during your errands which will be billed to you later. Your card information must be on file.

We begin counting time from the moment we start completing the task. For example, if you order grocery shopping we will begin counting time from the moment we are on our way to the grocery store to the moment we deliver your groceries.

You can use our concierge services for the following:

  • House checks while away (get mail, turn off/on lights, water plants)
  • Grocery, personal and gift shopping
  • Laundry and dry cleaning delivery
  • Walk pets
  • Deliver lunches
  • Deliver gifts, flowers, packages

If you have another request please contact us!

HOW TO BOOK A CLEAN

All you have to do is fill out our secure booking form, select the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.

That’s ok if you don’t want to book online – please email us at support@tryhomekeep.com and leave your contact information and we will contact you as soon as possible.

Yes. We need to take payment information to book your appointment.

Of course! Please contact us and we will book you in for that short notice clean at a time that suits you. An additional fee may apply.

Once you have completed your online booking you will immediately receive a confirmation email. This is there to reassure you that your booking has gone through. If selected. we will send text message reminders to you before the clean, to make sure you don’t forget!

MANAGE YOUR ACCOUNT

When you book a service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://homekeep.launch27.com/login/

It is simple to amend or cancel your booking, you login to your account at homekeep.launch27.com/login and make any changes you’d like. Please give us 24 hours notice if you wish to cancel your booking otherwise there is a $50 cancellation fee.

If you need to update your card, address, or email info you can do so by logging into your account at homekeep.launch27.com/login.

OTHER

It’s easy, all you need to do is include the code on the booking form when asked and the discount will be applied to your booking instantly.

A referral code is almost similar to a discount code except it is automatically applied to your account when your friend books a service with us using that code.

At the moment our cleaners work hard to make the Wichita area! We service a 20 mile radius. If you don’t see where you live on these pages just get in touch with us and we will let you know if we clean in your area or when we plan to start to cleaning there.

We will send you an email once the service is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.

In such case, we will contact you to reschedule at your earliest convenience.

TRUST AND SAFETY

You provide us your credit card information at the time of booking, however, we do not charge your card until after the cleaning is completed.

Yes, Homekeep is insured and our employees are also insured. Please contact us immediately following your discovery of any damage. If you have further questions about our insurance policy please contact us.

Yes! First, our booking form has it’s own layer of 256 bit security. Secondly, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

We know that inviting a stranger into your home can be scary, however all of our cleaners are rigorously interviewed and must pass a thorough background check. Only 5% – 10% of those who apply to become a Homekeep employee are given the position. You can also check our Facebook page to see what others are saying about us.

If you’re not content with your cleaning or services, please let us know and we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.